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Improving Healthcare Quality and Cost with Six Sigma by Praveen Gupta, Dr. H. James Harrington, Carolyn Pexton, Dr. Brett E. Trusko

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Chapter 1. Trends in the Healthcare Industry

Healthcare is preparing to go into hyper-change. Just as the computer and the Internet have enabled “telework,” home shopping, and a permanent change in the recording industry’s distribution strategy, so will healthcare be affected in the next 10 years.

Events that are unfolding and are leading the change in healthcare are threefold:

• Evolution in the healthcare IT industry

• Introduction of HSA/CDHC and consumerism in healthcare

• Recognition of medical errors as a serious issue in healthcare

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