Improving Performance: How to Manage the White Space on the Organization Chart

9.7. Implementation

Step 14: Performance Improvement Actions Implemented and Evaluated. In this final step in the process, Larry summarizes the recommendations from all three levels of his analysis. He uses the questions associated with the Nine Performance Variables (Chapter Three, Table 3.2) as a checklist to make sure his recommendations address the performance needs at all three levels. He conducts a cost-benefit analysis on the recommendations and develops a proposed high-level implementation plan. Lastly, he takes his recommendation package through the process that he and the vice president of operations agreed on during the project definition and planning phase.

Table 9.2. PCI Process Analysis and Improvement Worksheet.

CRITICAL BUSINESS ...