Improving Performance: How to Manage the White Space on the Organization Chart

3.5. Organization Level

Before we can effectively analyze the human dimensions of performance, we need to establish a macro-level context. At the Organization Level, we examine the nature and direction of the business and the way it is set up and managed. (In Chapter Four, we will present the specific tools; the following is a discussion of the three Performance Variables at the Organization Level.)

Organization Goals. At the Organization Level, goals are part of the business strategy. All Three Levels and all of the other Performance Variables build on the direction established by the Organization Goals. In this example, our primary question is whether Computec has established clear companywide goals that reflect decisions regarding (1) the ...