Improving Performance: How to Manage the White Space on the Organization Chart

6.3. The Performance Variables at the Job/Performer Level

Job Goals. Since the role of people is to make processes work, we need to make sure that their goals reflect process contributions. Figure 6.2 shows the links between Job Goals and goals at the other levels.

The major distinction between this goal "flow-down" and traditional approaches is the process (rather than functional) orientation. While Job Goals should be directly linked to functional goals, both should be derived from the processes they support. To continue our software company example, Computec identified order filling as a strategically significant cross-functional process. A critical step in that process involves checking the credit of a new customer. A Process Goal (shared ...