Improving Performance: How to Manage the White Space on the Organization Chart

13.8. The Systems Management Processes

At this point, Computec has created a system that makes sense, and the company has developed mechanisms for evaluating the key aspects of that system: the processes, the Process Owners, and the function managers. Now let's examine the ways in which some of the basic management processes help the senior management team manage Computec as a system.

Figure 13.2. Managing the Organization as a System.

In the annual planning process, the Computec president, Process Owners, and vice presidents:

• Update the strategy and operating plan.

• Identify new Organization Level outputs and Organization Goals.

• Confirm the identity ...