Improving Performance: How to Manage the White Space on the Organization Chart, Third Edition

CHAPTER TEN

PROCESS ANALYSIS AND DESIGN: THE TEN ESSENTIAL STEPS

How can an organization cover the ground it needs to as fast as it should? Get rid of all that wasted motion spent on non-value-adding work. Eliminate the delays in hand-off zones. Most process improvement opportunities lie at the boundary lines, both vertical and horizontal. You find them in the white space.

—PRICE PRITCHETT

As soon as Phase 1 has produced a project that is properly scoped and defined, begin Phase 2 of the Rummler-Brache methodology—process analysis and design.

The objective of Phase 2 is to design a new (“SHOULD”) process that will:

• Meet the specifications established by the Steering Team
• Accomplish the project goals
• Address the Critical Business Issue

Phase 2: ...