PROCESS ANALYSIS AND DESIGN: THE TEN ESSENTIAL STEPS
How can an organization cover the ground it needs to as fast as it should? Get rid of all that wasted motion spent on non-value-adding work. Eliminate the delays in hand-off zones. Most process improvement opportunities lie at the boundary lines, both vertical and horizontal. You find them in the white space.
As soon as Phase 1 has produced a project that is properly scoped and defined, begin Phase 2 of the Rummler-Brache methodology—process analysis and design.
The objective of Phase 2 is to design a new (“SHOULD”) process that will: