CHAPTER SIXTEEN
DEVELOPING AN ACTION PLAN FOR PERFORMANCE IMPROVEMENT
A journey of a thousand miles must begin with a single step.
—LAO TZU
Say you believe that the systems view of an organization represents the way work gets done. You are determined to manage each component of the system you manage. You agree that the tools at all Three Levels of Performance should be at the heart of any comprehensive effort to formulate and implement strategy, improve quality, productivity, cycle time, and cost, and design an organization that works. You have vowed to use the questions that support each of the Nine Performance Variables as the basis of your management system. However, you may feel a bit overwhelmed. At this point, your primary question is most ...
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