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Improving Productivity and Service in Depot Businesses
book

Improving Productivity and Service in Depot Businesses

by Colin Woodland
December 2022
Intermediate to advanced content levelIntermediate to advanced
218 pages
5h 34m
English
Productivity Press
Content preview from Improving Productivity and Service in Depot Businesses

Chapter 12 The Depot Manager Cadre

DOI: 10.4324/9781003323822-12

Introduction

The depot manager cadre represent the “nuts and bolts” of any depot route-based operation. This critical front-line management team have direct responsibility for the majority of employees and the day-to-day custodianship of fleet, customer service delivery whilst overseeing all-things “premises” regarding their depot location; and whilst this tier is supported by and liaise daily with several functional departments including Fleet, Scheduling/Planning, HR, H&S, IT, Customer Services, Finance, and the senior Operations leadership team, this cadre is fundamental to delivering customer service in line with contracted service level agreements (SLAs), and with it ultimately ...

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Publisher Resources

ISBN: 9781000821338