Chapter 12 The Depot Manager Cadre
Introduction
The depot manager cadre represent the “nuts and bolts” of any depot route-based operation. This critical front-line management team have direct responsibility for the majority of employees and the day-to-day custodianship of fleet, customer service delivery whilst overseeing all-things “premises” regarding their depot location; and whilst this tier is supported by and liaise daily with several functional departments including Fleet, Scheduling/Planning, HR, H&S, IT, Customer Services, Finance, and the senior Operations leadership team, this cadre is fundamental to delivering customer service in line with contracted service level agreements (SLAs), and with it ultimately ...
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