Improving the Performance of Government Employees

Table of Contents

1. Cover Page
2. Title Page
3. Copyright Page
4. Dedication
5. Contents
6. Acknowledgments
7. PART I Systems Thinking
   1. Chapter 1 Overview
      1. The Government Performance and Results Act (GPRA)
      2. Why Is It So Difficult to Manage Performance in the Government?
      3. What Can Be Done to Improve Performance in Government?
   2. Chapter 2 Organizational Systems
      1. The OSD Model
      2. You Can Influence Design
      3. A Detailed Explanation of the OSD Components
      4. Design Choices: Where the Manager Really Makes a Difference
8. PART II Improving Performance
   1. Chapter 3 Streamline Your Business Processes: The Technical System
      1. Conducting a Thorough Review and Redesign of Your Technical Systems
      2. A Simplified Approach to Business Process Reengineering
      3. Improving Your Processes Without Going Through a Major Redesign Effort
      4. Ensuring That Employees Have the Knowledge and Tools They Need to Do Their Job
      5. Physical Arrangements
      6. Technology
   2. Chapter 4 Reorganize the Activities That Affect Performance: The Structural System
      1. Overall Structure for an Entire Organization
      2. A Word About Contracting Out Work
      3. The Local Structure
      4. Other Factors to Consider
   3. Chapter 5 Using Metrics to Track and Improve Performance: The Decision-Making and Information Systems
      1. What to Measure
      2. Capturing the Information
      3. Making Sense of the Information
      4. Sharing Information
   4. Chapter 6 Recruitment, Selection, and Development: The People System
      1. Recruitment and Selection
      2. Orientation and Training
      3. Developing Your Supervisors
   5. Chapter 7 Managing Performance and Accountability
      1. The Performance Appraisal System
      2. Writing Performance Standards
   6. Chapter 8 Follow-Up on Accountability: Administering the Appraisal System
      1. Managing the Individual Employee
      2. Managing the Performance of Your Group
      3. Dealing with Poor Performers
      4. A Note About the Supervisors
   7. Chapter 9 The Rewards and Recognition and Renewal Systems
      1. Design and Alignment
      2. Implementation
      3. Renewal
      4. Innovation and Creativity
   8. Chapter 10 Examples of Improving Performance
      1. A Claims Processing Activity
      2. A Vocational Rehabilitation and Employment (VR&E) Division
      3. A Home Loan Guaranty Program
      4. A Human Resources Management (HRM) Service
9. Notes
10. Index