CHAPTER 8Follow-Up on Accountability: Administering the Appraisal System

It is one thing to develop a solid set of performance standards but quite another to successfully implement it. In my experience, one of the biggest problems, if not the biggest, with performance management in government is the lack of follow-up by supervisors. This often dictates whether the organization is successful in managing its employees’ performance

Whenever I speak to or work with government organizations, I constantly hear that this is one area where almost everyone struggles. Whether that is the result of a lack of knowledge, limited time, a culture that moves problem employees around, weak support from upper management, or some other factor, poor performance ...

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