9

Critical Success Factors

Looking back at the chapters so far, you can readily identify several factors that could be called critical to the success of a test process improvement program. You have to choose the right improvement approach to achieve a particular goal, you need a solid process for implementing improvement, you need the skills and organization to implement improvements. And last but not least, you need to consider the process of change and what it means to those involved.

This chapter takes a look at those factors we consider critical to success. There will be some familiar factors mentioned, but some new aspects will also be discussed. The critical success factors are discussed in two distinct sets.

Section 9.1.1, “Getting Started,” ...

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