CHAPTER 11: TOYOTA VEHICLE RECALL – TONY DUNCAN
Product recalls can happen to almost any company regardless of who they are and in which industry sectors they operate. It is a threat that companies need to consider from a business continuity perspective. Over the years some big names have been forced to withdraw products from the marketplace, which has invariably been a costly experience and has sometimes caused damage to the company’s reputation. The list is extensive and includes the likes of:
- Johnson and Johnson (Tylenol drug found to be sabotaged and laced with cyanide)
- Perrier (Perrier water tainted within benzene)
- Dell (Sony-supplied batteries used in Dell laptops had a risk of catching fire)
- Mattel (lead-tainted Chinese-manufactured toys) ...