CHAPTER 20

Time to Limit the Pay-Off for Terrorists

(With Valbona Zeneli and Gary Knight)

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Terrorists want more “bang for their buck” by undertaking high-impact events, choosing high-visibility targets, and directing their violence at less well-guarded “soft targets” such as transportation systems, business, and private facilities.

Terrorism in the firm’s external environment is designed to create organizational confusion and contextual volatility, which refers to discontinuous changes and requires firms to make frequent, abrupt, unexpected, and untested adjustments to their business strategies and operations. There also tends to be a perhaps misleading ...

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