Chapter Six
You’re Not Listening!
Case Studies: Fran Lebowitz • George Bernard Shaw • Daniel Kahneman • Satya Nadella, Microsoft • Elon Musk, Tesla • The 1992 Presidential Debate
The opposite of talking isn’t listening. The opposite of talking is waiting.1
Fran Lebowitz
Breathes there a man or woman who has not accused or been accused by their significant other of not listening? Doubtful. Although humorist Fran Lebowitz summed up the problem with her customary caustic wit, the offense is usually far worse than merely waiting one’s turn to speak.
Not listening ranks high among the causes of failure in all human communication. The breakdown goes beyond interpersonal relationships to include social, business, political, and international exchanges. ...
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