Chapter Eight
The Power of the Buffer
Case Studies: General Sun Tzu • Dara Khosrowshahi, Uber • Reed Hastings, Netflix • Ngozi Okonjo-Iweala, WTO • Geoff Clapp, Better • Bruce Hasse, Extended Stay America • Wang Xiang, Xiaomi Corporation • Giulio Ranzo, Avio • Evan Spiegel, Snap • Chuck Robbins, Cisco • Elon Musk, Tesla
To subdue the enemy without fighting is the acme of skill.1
The Art of War
General Sun Tzu
■ Retake the Floor ■
Let’s return to that moment after you opened the floor to the person in the middle of the room. You listened to the long, rambling question and, either on your own or through the questioner’s restatement, have a full grasp the Roman Column in the question. As a results-driven person, you are eager to provide an answer ...
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