About Managing an Incident Response Effort
Now that we have covered the many considerations involved in forming an incident response team, let’s next turn our attention to how to manage such a team. We will consider management style, coordinating with other entities, how to develop and use metrics of effectiveness, maintaining the desired level of proficiency, preparing reports, and how to gauge where a response team is in terms of the stages of the life cycle for incident response teams to adjust one’s management strategy.
Incident handling is often a stressful, difficult activity if it is done correctly. It is thus important for the team manager to convey a positive, supportive management style. Failing to do this can seriously ...