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Chapter 4Enabling Policies and Practices

No matter how stringently an organization requires people to learn new sets of competencies and behaviors, no significant or sustainable change will occur unless the organization’s established rules, written and unwritten, change also.

What gets measured, monitored, and rewarded is what matters. It follows, then, that new competencies must be integrated into performance reviews, evaluations, developmental plans, merit rewards, and recognition programs. In the absence of these enabling and accountability mechanisms, people will not have any tangible reason to change or consequences for their noncompliance or defiance. Unless the inclusion breakthrough is integrated into the organization’s policies and ...

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