Chapter 9

Developing Cross-Cultural Competence and Cultural Intelligence


Bullet Exploring culture as a foundational concept

Bullet Understanding cultural competence and cultural intelligence

Bullet Uncovering why these competencies are important to leaders

Bullet Charting the path of monocultural and intercultural mindsets

Bullet Exploring the five orientations of cultural competence

Bullet Making progress in the realm of cultural competence and cultural intelligence

Cultural competence and cultural intelligence have become important to many organizations who are seeking to transform their cultures to be more welcoming and reflective of a multicultural workforce. They have embraced the reality that these competencies better prepare their leaders to foster a more inclusive, innovative, and respectful workplace.

In this chapter, I explore these concepts by defining what they mean, detailing their importance ...

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