Chapter 11
Establishing Trust and Psychological Safety
IN THIS CHAPTER
Describing trust and psychological safety
Detailing the four stages of psychological safety
Highlighting the advantages of a trusting and psychologically safe workplace
Identifying ways that psychological safety is undermined and how it is cultivated
Building and evaluating the impact of psychological safety
Celebrating what best practice companies do
I have some important questions for you at the start of this chapter.
Are you the kind of leader that can be trusted by your team? If so, what does that look like. If not, why not, and how do you rebuild trust when it’s been broken or undermined?
Is your workplace a safe space? I’m not talking about being safe from physical danger, less likely to have an accident, or in compliance with your industry’s safety standards. I mean a safe space where all staff feel free ...
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