Chapter 13
Communicating Inclusively
IN THIS CHAPTER
Describing inclusive communication and its importance today
Understanding how non-inclusive language causes upset
Clarifying Human Resources’ role in promoting inclusive language
Using models and frameworks to improve inclusive communication
Let’s face it, no matter how well we attempt to understand each other, communication is complicated. And in today's hyper-connected global and diverse world, leaders must ensure that communication within their organization is inclusive and respectful of every individual. Yet, numerous companies have yet to crack the code on establishing an environment where every voice is heard, respected, and valued.
In this chapter, I explore this by being clear on what inclusive communication looks like and how it contributes to a positive employee experience and organizational performance. I also expose the non-inclusive language that leaders should avoid and provide strategies for developing and promoting more inclusive communication approaches.
Recognizing the Benefits of Inclusive Communication
Get Inclusive Leadership For Dummies now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
