Chapter 20

Looking forward

Insanity is doing the same things time and time again and hoping for a different result.


Throughout our book we have focused on how to deliver sustainable change to really create the diverse and inclusive organisations we are all striving for. However, what we are doing now will not necessarily be right for the future. A future that will see disruptive innovation continue to increase and potentially a whole new approach to work with various traditional roles displaced by technology. In EY’s December 2015 report on transforming talent in the banking industry, they remind us that part of the technology innovation we will be seeing is the use of robots – now, that could drive ...

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