Chapter 4. Communication
After focusing on team dynamics, the team was behaving a little bit more like an agile team. They were self-managing and respectful of one another’s behavioral styles. Lydia noticed, however, that some of the individuals were better at communicating than others. For example, she noticed that whenever a new idea was brought to Sean, he always initially responded with the words, “Yes, but...” This promoted a negative atmosphere. So Lydia decided to take a step back and discuss some general communication protocols with the team to foster a more productive environment.
Imagine a world without communication. On a typical day, consider how much communication is involved. In just the first few hours of a typical day, think about ...
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