Define Fault Characteristics
The second step in the problem-solving process is defining the fault characteristics. Some call it defect identification. Visual observation may provide clues that can point to conditions related to the problem, and can aid in generating clues. Dents on a bearing, for example, may signify that the forming process is askew.
Say, for example, that you produced a plastic component that is not up to blueprint specifications. You must discover and eliminate the cause of the discrepancy, which you’ll do by generating clues. As you’ll see, you can do this by comparing good and defective parts in order to identify ...