This chapter shifts the focus from using IS to managing IS. In order to do so, two other related, but different areas will be described quickly: IS governance and IS compliance.
A company also should have an IS strategy that is derived and aligned with business strategy. So, the tools, elements and process of building a business strategy will be explained.
The vast area of IS management will be exemplified by the well-established framework ITIL. Since ITIL is considered to be the most practical and hands-on, it is described in greater detail. It also seems sufficient to focus on a hotspot of operative IS management, namely “change management”, to illustrate one ITIL process in detail.
COBIT and IT-Controlling, two other frameworks/approaches ...