Industry 4.0

5What Can Be Done?

“What can characterize the human and social sciences and more particularly the communication sciences is that they deal with themes that are already the subject of multiple social discourses that create the feeling that we already know enough, and even almost too much, about them. We are the opposite of the figure of the need for knowledge that would be aroused by curiosity for the unknown or the exceptional. It is necessary to constantly cultivate a voluntarist curiosity for objects that are too well known” (Le Marec and Babou 2004).

5.1. The administrative path

In this section, we are concerned with examining the artificial intelligence (AI) component of the system, which is becoming increasingly important for administrative management. Wirtz et al. (2018) note that although a reduction in administrative burden is anticipated, AI applications in the public sector are still modest, as are the gaps between citizens’ expectations and government capacities for AI. However, there is an increase in the profitability and productivity of the private sector because of AI, but this development also arouses the interest of public administrations. It is a matter of engaging in e-government, which corresponds to a series of “informative” phases (access to static information). The purpose of this proposal is to allow users to exchange messages and authorize online transactions, while limiting the number of assets which must adapt to this new situation.

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