5. Cloud Computing

Cloud computing is a major technology trend that has permeated the market over the last two years. It sets the stage for a new approach to IT that enables individuals and businesses to choose how they’ll acquire or deliver IT services, with reduced emphasis on the constraints of traditional software and hardware licensing models. Cloud computing has a significant potential impact on every aspect of IT and how users access applications, information, and business services.

—David W. Cearley, VP & Gartner Fellow, Gartner Inc.

Not too long ago, I held the title “household CIO,” meaning that under that old mode of operation, I built and ran the IT department in my home. If computers or printers needed to be hooked up, or software ...

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