Language is the magnificent faculty that we use to get thoughts from one head to another. . .
Without specific skills for putting the ideas into action, the mindset we explored in the last section is little more than a bumper sticker. It is the focus on skills—specific behaviors you can learn, practice, and adopt—that separates this work from most of the other training and development advice on the market today. Think about it. Most of the guidance on interpersonal effectiveness, team building, or leadership development focuses on improving your intentions:
• You should always communicate ...