We can change the world and make it a better place. It is in our hands to make a difference.
Conversational capacity is a skill-based competence and building it requires practice. (If you don’t need practice to acquire an ability, then it isn’t a skill.) To that end, it’s now time to put what you’ve learned to work.
As I said in the Introduction, the purpose of this book is twofold:
• First, to help you build your personal conversational capacity.
• Second, to build a healthier and more productive workplace by doing work that makes a difference.
The first ...