If you haven’t changed your mind lately, how do you know it’s working?
This is the most important section of the book. It outlines the essential disposition that determines whether you’re flexible, open, and constructive in a challenging conversation, or rigid, defensive, and destructive. Awareness is vital, and the skills are important, but when it comes to working in the sweet spot under pressure, your mindset is pivotal.
What do I mean by mindset? Your mindset is the values, attitudes, and goals—conscious or unconscious—that inform your behavioral choices. ...