8Design Rewards and Demand Accountability
STRUCTURAL MOTIVATION
I can take any amount of criticism, so long as it is unqualified praise.
—Attributed to Noel Coward
So far we’ve explored both personal and social influence. Now we step away from human factors and examine how to optimize the power of things such as rewards, perks, bonuses, salaries, and the occasional boot in the rear.
CHOOSE EXTRINSIC REWARDS THIRD
We’re about to step on dangerous ground. Stories of well-intended rewards that inadvertently backfire are legion. The primary cause of most of these debacles is that individuals attempt to influence behaviors by using rewards as their ...
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