chapter19

The Art of Delivering Patient-Centered Care in Technology-Laden Environments

Kathleen Mastrian and Dee McGonigle

OBJECTIVES

1. Explore caring theories as they apply to the art of practice.

2. Acknowledge the potential disruption of technology to the therapeutic provider—patient relationship.

3. Define presence and caring presence.

4. Formulate strategies to enhance caring presence.

Introduction

Providing health care is hard work. Depending on the site of practice, it can be both physically and mentally taxing. Health care professionals are masters at multitasking—that is, performing several caring functions simultaneously during a patient encounter. ...

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