The Art of Delivering Patient-Centered Care in Technology-Laden Environments

Kathleen Mastrian and Dee McGonigle


1. Explore caring theories as they apply to the art of practice.

2. Acknowledge the potential disruption of technology to the therapeutic provider—patient relationship.

3. Define presence and caring presence.

4. Formulate strategies to enhance caring presence.


Providing health care is hard work. Depending on the site of practice, it can be both physically and mentally taxing. Health care professionals are masters at multitasking—that is, performing several caring functions simultaneously during a patient encounter. ...

Get Informatics for Health Professionals now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.