The clients speak: from a client’s perspective


This chapter focuses on the client perspective, delving into the successful and productive relationship between the consultant and clients. Based on an international empirical study, this chapter highlights the motivation clients have and how they find the right consultant. The ‘top five’ list of qualities that clients want from consultants is emphasised. Clients advise future clients about the critical issues of the client–consultant relationship.

Key words

client perspective

consultant’s quality

client–consultant relationship

Among information consultants, conversations about ‘what makes us successful’ are frequent, and it seems we share a set of approaches and behaviours that ...

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