Information Modeling and Relational Databases, 2nd Edition

15.2. Processes and Workflow

It has always been important for an enterprise to manage its business processes. Process change, whether dramatic or subtle, is a common mechanism employed to keep a business efficient and competitive. Any medium to large business is likely to have a comprehensive set of processes that define how it intends to conduct its activities. The definition is needed by companies aiming to achieve quality accreditation to a standard such as the ISO 9000 series. Among other things, these quality standards require an organization to define its processes and to maintain adequate records of their execution.

Having a defined set of business processes does not necessarily imply any commitment to automation. Until the second half ...