Information services and digital literacy
Abstract:
The chapter presents two archetypal approaches to address the complexities of knowing that are conceptualised here as boundary objects: information services and digital literacy. Information services is used as an umbrella term to describe a heterogeneous group of individual, social and institutional forms of helping people to know more, or to cross and bend their boundaries of knowing. Information service providers aim to help people find answers to their questions. The notion of digital literacy is considered to be a general competence to cope with digitality and its consequences. It is another strategy that helps people to traverse their boundaries of knowing. Unlike information services, ...
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