The implications of such a massive transformation are obviously impossible to catalog, much less predict. What follows are some selected areas of business impact resulting from the shifts in the computing, communications, and social infrastructure over the past 20 years or so.
Business will continue to come in multiple shapes and sizes, and the diversity is important to recognize: Construction or agriculture will always behave differently from banking or health care, but, nevertheless, each sector will see instances of what Carlota Perez described as “synergy” in Chapter 1. The speed of innovation, adoption, and transformation of technologies by their users will continue to accelerate, and, as we have seen, retail might now be facing what music confronted more than a decade ago: a sea of change in customer expectation and behavior with far-reaching consequences for the entire industry.
That said, there are three developments to watch.