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Information Technology for Patient Empowerment in Healthcare by David Bates, Ronen Rozenblum, Maria Adela Grando, Eyal Zimlichman, Jim Warren, Marina Velikova, Maarten van der Heijden, Hanna Suominen, Roy Schoenberg, Yukari Schneider, Jane Sarasohn-Kahn, Michael Poku, Margaret Piscitelli, Christopher Pentoney, Disty Pearson, Jihad Obeid, Martha Minniti, Paula Miller, Marjorie Miller, Michael L. Millenson, Mary McNamara, Ariane Marelli, Peter Lucas, Gondy Leroy, Gene Lazuta, David Lansky, Jeff Harwell, C. Martin Harris, Stephanie Glier, Yaorong Ge, Robert Farrell, Mary Jo Deering, Catalina Danis, Scott Cashon, John Jeffrey Carr, Asaf Bitton, Cynthia Baur, Sasha Ballen, Marion J. Ball, Wajeeh Bajwa, Mehnaz Adnan, Thomas Lee

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Mary Jo Deering and Cynthia Baur

6 Patient portals can enable provider-patient collaboration and person-centered care

Abstract: Patient portals are multi-function, multi-purpose technologies offered by providers as a means of engaging patients in their care. The technical functions, policies and uses of portals are in flux, and insufficient evidence makes it difficult to predict portals’ effectiveness in improving patient care and health outcomes. Even with some concerns about information privacy and confidentiality as well as portal usability, patients report that portals offer many advantages over the current ways they have of sharing information and communicating with providers. Providers who have experience with patient portals, such as ...

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