Information Technology Project Management: Providing Measurable Organizational Value, Fourth Edition

CHAPTER 11

Managing Organizational Change, Resistance, and Conflict

CHAPTER OVERVIEW

Projects are planned organizational change. After studying this chapter, you should understand and be able to:

• Describe the discipline of organizational change management and its role in assessing the organization's readiness and capability to support and assimilate a change initiative.
• Describe how change can be viewed as a process and identify the emotional responses people might have when faced with change.
• Describe the framework for managing change that will be introduced in this chapter.
• Apply the concepts and ideas in this chapter in order to develop a change management plan. This plan should focus on assessing the organization's willingness and ability to change, developing a change strategy, implementing and tracking the progress toward achieving the change and then evaluating whether the change was successful, and documenting the lessons learned from those experiences.
• Discuss the nature of resistance and conflict and apply several techniques for dealing with conflict and resistance in an efficient and effective way.

INTRODUCTION

Most technical people tend to enjoy the challenges of setting up a network, writing snazzy code using the latest and hottest technology, or designing a solution to solve some organizational problem. After all, that is what they're trained to do, and most people ...