Informed Systems

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Introduction

Abstract

Highlights of a 3-year organizational learning initiative at California Polytechnic State University in San Luis Obispo, California, USA, reveal essential elements of an information-­centered and action-oriented leadership approach. Collaborative design principles and interactive evaluation practices enliven workplace systems for creating knowledge, with and for campus stakeholders, through using information to learn. Practical examples illustrate that an emergent “learn by doing” workplace culture supports re-invention of organizational purposes, processes, and relationships. Over time and with practice, co-workers produce better thinking about design, implementation, and evaluation of organizational systems for improved ...