Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process

Appendix A

A Complete Maturity Model

As discussed in Chapter 6, a maturity model is a framework that helps companies in three ways:

1. Understanding how deployments typically evolve

2. Evaluating the current status of a deployment

3. Setting targets for improvement

A typical maturity model describes various components of a deployment and different levels of success or maturity for each component. Our model includes the five components that have the biggest influence over the future of a deployment:

1. Strategy

2. Projects

3. Resources

4. Training

5. Culture

For each component, we have described five levels of progression, starting with Introductory ...