book

Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process

by Kimberly Watson-Hemphill

February 2016

Intermediate to advanced

304 pages

5h 53m

English

McGraw-Hill

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Big Question 1: Why?Big Question 2: What?Big Question 3: How?Big Question 4: Who?Big Four Question AlignmentCreating a Virtuous Cycle
Engaging Business ExecutivesSupporting SponsorsDeveloping Deployment Leaders
Values That Support ImprovementValues-Behavior AlignmentCreating Better AlignmentA Case Study in Culture ChangeShaping Culture with Lean Six SigmaA Positive Dynamic

Measuring OutputsMeasuring Inputs: The Metrics of Deployment ManagementSetting Up the Data Gathering SystemCase 1: The 100-Day PlanCase 2: Management and ResultsNo Measurement, No Management
Phase 1: IdeationPhase 2: Prioritization and SelectionPhase 3: Preliminary CharteringProject Launch and Pipeline ManagementConclusion
Maturity Model StructureHow to Use a Maturity ModelDefining Your Own Path Forward
Trend 1: Understanding the Customer’s ExperienceTrend 2: Maintaining Strong VOC Throughout the Design ProcessThe Challenge of Understanding Customers
The Starting Point: Critical ProcessesThree Phases of Process ManagementImplementationIntegrating BPM into an OrganizationKeys to BPM Success
Kaizen Events: One-Week WondersEnterprise KaizensCase Studies of Successful Enterprise kaizen EventsAdding Enterprise kaizen to Your Toolbox
Deployment Failures that Hoshin Planning Can SolveHoshin Planning BasicsHoshin Planning in ActionValue of Hoshin Planning
Identifying Project Opportunities Using Shingo MapsExploring Factor Relationships with Design of ExperimentsAnalysis Tools for Discrete Data: Logistic RegressionBeyond Brainstorming: Resolving Design Contradictions with TRIZThinking Out of the “Black Belt” Box
The Design MethodologyDfLSS Case StudiesDeploying DfLSSUsing DfLSS for Competitive Advantage
Lean Six Sigma Applications in HealthcareReducing ComplexityDeployment Challenges in HealthcareControlling the Controllable

Content preview from Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process

2 Bolstering Leadership Support

WITH JEFF KAHNE, PhD

I don’t know any other way to lead but by example.

—Don Shula, coach of the only perfect season in NFL history

Review the literature on leadership. Talk to experts. Talk to people in the trenches. Think about any corporate initiative you’ve been involved in. Every source will tell you that the single most important success factor for any major deployment is leadership support. That’s why, no matter how well or how poorly your deployment is going, looking for ways to further engage and support the leaders is always going to be a step you should consider if you want to improve your results.

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Publisher Resources

ISBN: 9781259584411

2

Bolstering Leadership Support