Several years ago, I had a student in my class who left an indelible impression on me. I was teaching a higher education, leadership, and policy course in a community college leadership doctoral program and a silver-haired gentleman walked into the classroom in a rather non-assuming manner. During the first two weeks of the course, he was extremely quiet, but very attentive. I started to initiate conversations with him during breaks and found him to be a fascinating person. I quickly realized that I was calling on him in the class more than he probably would have preferred.

I found that I was viewing the classroom differently than I had previously and started to lead all my classes in a ...

Get Innovation Leadership now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.