8 Emotion and Work: an Innovative Relationship?
Abstract: The current chapter aims to uncover the crucial issues and trends regarding workers’ emotional intelligence at the workplace. The primary objective of this chapter is to review the studies that correlate emotional intelligence with occupational/job performance. The chapter aims to explore the emotional aspects of intelligence and its related outcomes on employees’ performance. Intelligence is considered as an important variable for analyzing workers’ capabilities and behaviors necessary to perform a particular task. It is briefly explained what emotional intelligence (EI) is, how it is measured and why it is important ...
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