“Did you have a to-do list, a template for innovation?” asked David, devotedly trying to pick the last few remnants of his slider from his plate.
“We had a very simple process that worked for us.”
“How did they work? How did you measure success?”
“Laura did all that,” said Peter.
“Who’s Laura?” asked David incredulously.
“She’s behind a lot of what you see in my company.”
“What does she do?” asked David.
“She’s a consultant. Top notch. She had all the processes mapped out. She also had the key success metrics. Slowly, over time, it started showing.”
* * *
If you’re going to make a great soup, you’ve got to have all the right tools in place: the pot, the ladle, the mixing bowls, the containers of spices, ...
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