Insightful Quality

Index

A

Agile organizations, 57–58

Agility, 57

B

BEHAGS. See Big Hairy Audacious Goals

Benchmarking, 96–99

defined, 96

examples of insightful use of, 97–99

misconception about, 96

Beyond Performance, 37

Big Hairy Audacious Goals (BEHAGS), 72

Breakthrough improvement or radical change

Breakthrough improvements, 27

C

Canaiano, Donna, 56

Capabilities, 39

Change management, 99–102

force-field theory, 100

planned change model, 101

Change manager, 102–103

expert power for, 102

referent power for, 102

Continuous improvement (CI), 2, 27

insufficient for organizational success, 11–25

necessity for thinking beyond, 21–22

and product life cycle, 17–20

technology S-curve, 14–17

Continuous quality improvement (CQI), 27

Convergent technologies, ...