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The Pull of Customers, The Push of Processes

Jim Champy

REENGINEERING: ORGANIZE WORK WITHIN A COMPANY BY PROCESS RATHER THAN TASK.

NEW REENGINEERING: ORGANIZE WORK ACROSS MULTIPLE COMPANIES BY PROCESS RATHER THAN TASK.

In the course of viewing and participating in new reengineering projects around the world, I have observed strikingly similar changes in very different processes, such as order fulfillment and new-product development. And the same similarities emerge in all kinds of industries, from soap manufacturers to overnight delivery companies and retailers. In other words, reengineered processes have much in common. Specifically, they share ...

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