CHAPTER 3
The beliefs of an inspirational manager
‘Don’t be rigid, experiment with your own approach and create an environment where other people will experiment too.’
Ian Martin, DTC
Della Garmory at Nationwide believes wholeheartedly in telling the truth and being trustworthy. A high-performing member of her team was delivering great results, but there was no more development she could offer them. Of course, she could have stayed quiet and reaped the benefits by keeping the person within her team, but that would not have sat well with Della’s values. Instead she said, ‘You’ve outgrown this job – I can’t make it any bigger for you and you’ve already got enough skills and development for the role. You are brilliant at what you do, so we ...
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