Chapter 1. It’s got to be better than this!
‘I’d love this job if it wasn’t for the people.’ You can be forgiven for feeling like that sometimes, because management is hard work. The workload is a struggle, the boss is demanding, customers just make for problems and, on top of it all, you have to manage the people. It is a huge task!
But there must be more to it, otherwise why would some people love it so much? Take Helena Moore, at Bromford Housing Group, for example. Her greatest satisfaction is in seeing people develop. She accepts that there are low moments in the job, but they are far outweighed by the highs. And Paul Dunmore from Thomson Directories: he likes to help people when they are struggling. He has had his own hard times and people ...
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