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Institutionalization of UX: A Step-by-Step Guide to a User Experience Practice, Second Edition by Apala Lahiri, Eric Schaffer

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References

Bernard, Michael. 2002. “Examining User Expectations for the Location of Common E-Commerce Web Objects.” Usability News 4.1. Accessed November 2003 at psychology.wichita.edu/surl/usabilitynews/41/web_object-ecom.htm.

Bias, R. G., and D. J. Mayhew. 1994. Cost-Justifying Usability. San Diego, CA: Academic Press.

Bijapurkar, Rama. 2007. We Are Like That Only. New York: Penguin Books.

Brooks, Frederick P. 1995. The Mythical Man-Month: Essays on Software Engineering, Anniversary Edition (2nd ed.). Reading, MA: Addison-Wesley.

Card, Stuart K. 1982. “User Perceptual Mechanisms in the Search of Computer Command Menus.” In Proceedings of Human Factors in Computer Systems (New York: Association for Computing Machinery), 190–196.

Casey, Steven. ...

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