Chapter 2. Selecting a Usability Consultant

Image Outside consultants are important to usability institutionalization—they can do things no insider can do.

Image Retain a usability consultancy early in the process to provide infrastructure and jump-start the institutionalization process.

Image There are many usability consultancies, and there are huge differences in their capability, resources, and fit with your culture. Pick the right consultancy for your organization. ...

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