Chapter 7. Tools, Templates, and Testing Facilities
If you throw usability staff into the organization without the right equipment, they are going to be slow and inefficient, and impractical in their approach.
Get appropriate tools (e.g., lab equipment and prototyping software), templates (e.g., reusable questionnaires), and testing facilities. These items form an essential toolkit—the core infrastructure for routine usability work.
Your toolkit ...
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